.page-faq {
  --faq-border: 2px;
}

.page-faq img {
  max-width: 100%;
  height: auto;
  display: block;
}

.page-faq .breadcrumbs {
  padding-top: clamp(16px, 3vw, 28px);
  font-size: 13px;
}

/* ---------- 首屏 ---------- */
.page-faq .hero-grid {
  display: grid;
  gap: var(--gap);
  padding-block: clamp(28px, 5vw, 64px) clamp(48px, 8vw, 104px);
}

.page-faq .hero-kicker {
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--gold);
}

.page-faq .hero-title {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(34px, 7.4vw, 62px);
  line-height: 1.08;
  margin: 10px 0 0;
  color: var(--paper-bright);
  text-shadow: 0 0 22px rgba(245, 166, 35, 0.3);
}

.page-faq .hero-lede {
  margin: 18px 0 0;
  max-width: 44ch;
  font-size: 16px;
  line-height: 1.75;
  color: rgba(247, 243, 236, 0.86);
}

.page-faq .hero-stats {
  list-style: none;
  margin: 26px 0 0;
  padding: 18px 0 0;
  border-top: 1px solid var(--line-dark);
  display: flex;
  flex-wrap: wrap;
  gap: 12px 30px;
}

.page-faq .hero-stats li {
  display: flex;
  align-items: baseline;
  gap: 8px;
}

.page-faq .stat-num {
  font-size: 22px;
  font-weight: 700;
  color: var(--gold);
}

.page-faq .stat-label {
  font-size: 12px;
  letter-spacing: 0.04em;
  color: rgba(247, 243, 236, 0.62);
}

.page-faq .hero-side {
  padding: 22px 20px;
  border: var(--faq-border) solid var(--line-dark);
}

.page-faq .hero-side__label {
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--gold);
  margin: 0 0 14px;
}

.page-faq .hero-index {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .hero-index .swatch {
  display: inline-flex;
  align-items: center;
  min-height: 40px;
  padding: 8px 14px;
  border: var(--faq-border) solid var(--line-dark);
  border-left: 6px solid var(--swatch-color, var(--gold));
  background: rgba(247, 243, 236, 0.05);
  color: var(--paper-bright);
  font-size: 14px;
  text-decoration: none;
  transition: border-color var(--ease), color var(--ease), transform var(--ease);
}

.page-faq .hero-index .swatch:hover,
.page-faq .hero-index .swatch:focus-visible {
  border-color: var(--blue);
  color: var(--gold);
  transform: translateY(-2px);
}

.page-faq .hero-side__note {
  margin: 16px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: rgba(247, 243, 236, 0.7);
}

/* ---------- 章节通用 ---------- */
.page-faq .section__index {
  font-size: 11px;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--gold-deep);
  margin: 0;
}

.page-faq .section--ink .section__index,
.page-faq .section--violet .section__index {
  color: var(--gold);
}

.page-faq .section__title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(24px, 4.2vw, 40px);
  line-height: 1.2;
  margin: 10px 0 0;
}

.page-faq .section__lede {
  margin: 14px 0 0;
  max-width: 58ch;
  line-height: 1.75;
  font-size: 15px;
}

.page-faq .section--ink .section__title,
.page-faq .section--violet .section__title {
  color: var(--paper-bright);
}

.page-faq .section--ink .section__lede,
.page-faq .section--violet .section__lede {
  color: rgba(247, 243, 236, 0.78);
}

.page-faq .section--paper .section__title {
  color: var(--ink);
}

.page-faq .section--paper .section__lede {
  color: var(--rock);
}

/* ---------- S01 现象索引 ---------- */
.page-faq .cat-grid {
  display: grid;
  gap: var(--gap);
  margin-top: clamp(24px, 4vw, 40px);
}

.page-faq .cat-card {
  display: block;
  padding: 20px 18px 22px;
  border: var(--faq-border) solid var(--line-light);
  border-left: 6px solid var(--cat, var(--gold));
  background: var(--paper-bright);
  text-decoration: none;
  color: var(--rock);
  transition: border-color var(--ease), transform var(--ease);
}

.page-faq .cat-card:hover,
.page-faq .cat-card:focus-visible {
  border-color: var(--blue);
  transform: translateY(-2px);
}

.page-faq .cat-count {
  display: inline-block;
  font-size: 11px;
  letter-spacing: 0.14em;
  color: var(--gold-deep);
}

.page-faq .cat-name {
  margin: 10px 0 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 20px;
  color: var(--ink);
}

.page-faq .cat-desc {
  margin: 8px 0 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--rock);
}

/* ---------- S02 手风琴 ---------- */
.page-faq .acc {
  margin-top: clamp(24px, 4vw, 40px);
  border-top: 1px solid var(--line-dark);
}

.page-faq .acc-item {
  border-bottom: 1px solid var(--line-dark);
}

.page-faq .acc-sum {
  display: flex;
  gap: 16px;
  align-items: baseline;
  padding: 16px 0;
  cursor: pointer;
  list-style: none;
  transition: color var(--ease);
}

.page-faq .acc-sum::-webkit-details-marker {
  display: none;
}

.page-faq .acc-num {
  flex: none;
  font-size: 13px;
  color: var(--gold);
}

.page-faq .acc-q {
  font-size: 16px;
  font-weight: 600;
  line-height: 1.55;
  color: var(--paper-bright);
}

.page-faq .acc-sum:hover .acc-q,
.page-faq .acc-sum:focus-visible .acc-q,
.page-faq .acc-item[open] .acc-q {
  color: var(--gold);
}

.page-faq .acc-steps {
  list-style: none;
  counter-reset: step;
  margin: 0 0 20px;
  padding: 0 0 0 0;
}

.page-faq .acc-steps li {
  position: relative;
  padding: 0 0 0 46px;
  margin-bottom: 10px;
  font-size: 14.5px;
  line-height: 1.75;
  color: rgba(247, 243, 236, 0.8);
}

.page-faq .acc-steps li::before {
  counter-increment: step;
  content: counter(step, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 1px;
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--gold);
}

/* ---------- S03 反馈与排队 ---------- */
.page-faq .feedback-grid {
  margin-top: clamp(24px, 4vw, 40px);
}

.page-faq .flow-steps {
  list-style: none;
  counter-reset: flow;
  margin: 0 0 28px;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .flow-steps li {
  position: relative;
  padding: 14px 16px 14px 58px;
  border: var(--faq-border) solid var(--line-dark);
  background: rgba(247, 243, 236, 0.05);
  font-size: 14.5px;
  line-height: 1.7;
  color: var(--paper-bright);
}

.page-faq .flow-steps li::before {
  counter-increment: flow;
  content: counter(flow, decimal-leading-zero);
  position: absolute;
  left: 16px;
  top: 14px;
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--gold);
}

.page-faq .flow-steps li::after {
  content: "";
  position: absolute;
  left: 26px;
  bottom: -11px;
  width: 2px;
  height: 12px;
  background: var(--gold-deep);
  opacity: 0.6;
}

.page-faq .flow-steps li:last-child::after {
  display: none;
}

.page-faq .media {
  margin: 0;
}

.page-faq .media img {
  width: 100%;
  border: var(--faq-border) solid var(--line-dark);
  object-fit: cover;
}

.page-faq .media__cap {
  margin: 10px 0 0;
  font-size: 12.5px;
  line-height: 1.6;
  color: rgba(247, 243, 236, 0.62);
}

.page-faq .feedback-side {
  display: grid;
  gap: var(--gap);
  align-content: start;
}

.page-faq .queue-panel {
  padding: 22px 20px;
  background: var(--ink);
  border: var(--faq-border) solid var(--gold-deep);
}

.page-faq .queue-panel__label {
  margin: 0;
  font-size: 11px;
  letter-spacing: 0.18em;
  color: var(--gold);
}

.page-faq .queue-figure {
  margin: 8px 0 14px;
  font-size: clamp(22px, 4.6vw, 32px);
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--gold);
  text-shadow: 0 0 16px rgba(245, 166, 35, 0.3);
}

.page-faq .queue-text {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: rgba(247, 243, 236, 0.82);
}

.page-faq .queue-points {
  list-style: none;
  margin: 18px 0 0;
  padding: 0;
  border-top: 1px solid var(--line-dark);
}

.page-faq .queue-points li {
  padding: 10px 0;
  border-bottom: 1px solid var(--line-dark);
  font-size: 13.5px;
  line-height: 1.7;
  color: rgba(247, 243, 236, 0.76);
}

.page-faq .queue-points .mono {
  display: inline-block;
  margin-right: 10px;
  color: var(--blue);
  font-size: 12px;
}

/* ---------- S04 下载自查 ---------- */
.page-faq .checklist {
  list-style: none;
  margin: clamp(24px, 4vw, 40px) 0 0;
  padding: 0;
  border-top: var(--faq-border) solid var(--line-light);
}

.page-faq .check-row {
  display: grid;
  grid-template-columns: 44px 1fr;
  gap: 14px;
  padding: 18px 0;
  border-bottom: 1px solid var(--line-light);
  transition: background var(--ease);
}

.page-faq .check-row:hover {
  background: rgba(30, 144, 255, 0.05);
}

.page-faq .check-num {
  font-size: 13px;
  color: var(--gold-deep);
  padding-top: 2px;
}

.page-faq .check-body h3 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 16.5px;
  color: var(--ink);
}

.page-faq .check-body p {
  margin: 6px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--rock);
}

.page-faq .check-note {
  margin: 20px 0 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--rock);
}

.page-faq .link-line {
  color: var(--gold-deep);
  text-decoration: underline;
  text-underline-offset: 3px;
  transition: color var(--ease);
}

.page-faq .link-line:hover,
.page-faq .link-line:focus-visible {
  color: var(--blue);
}

.page-faq .section--ink .link-line,
.page-faq .section--violet .link-line {
  color: var(--sand);
}

.page-faq .section--ink .link-line:hover,
.page-faq .section--violet .link-line:hover {
  color: var(--blue);
}

/* ---------- S05 完整条目 ---------- */
.page-faq .index-groups {
  display: grid;
  gap: clamp(24px, 3.4vw, 40px);
  margin-top: clamp(24px, 4vw, 40px);
}

.page-faq .index-group {
  border-top: var(--faq-border) solid var(--line-dark);
  padding-top: 16px;
}

.page-faq .index-group__title {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 17px;
  color: var(--paper-bright);
}

.page-faq .group-mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 26px;
  height: 26px;
  border: var(--faq-border) solid var(--cat, var(--gold));
  color: var(--cat, var(--gold));
  font-size: 12px;
}

.page-faq .index-list {
  list-style: none;
  margin: 14px 0 0;
  padding: 0;
}

.page-faq .index-list li {
  display: flex;
  gap: 12px;
  padding: 7px 0;
  border-bottom: 1px dashed var(--line-dark);
  font-size: 14px;
  line-height: 1.65;
  color: rgba(247, 243, 236, 0.8);
}

.page-faq .index-list .mono {
  flex: none;
  font-size: 12.5px;
  color: var(--gold);
}

/* ---------- S06 人工通道 ---------- */
.page-faq .resolve-grid {
  display: grid;
  gap: var(--gap);
  margin-top: clamp(24px, 4vw, 40px);
}

.page-faq .resolve-card {
  padding: 22px 20px 24px;
  border: var(--faq-border) solid var(--line-light);
  background: var(--paper-bright);
  transition: border-color var(--ease);
}

.page-faq .resolve-card--queue {
  border-left: 6px solid var(--gold);
}

.page-faq .resolve-card--human {
  border-left: 6px solid var(--violet);
}

.page-faq .resolve-card:hover {
  border-color: var(--blue);
}

.page-faq .resolve-tag {
  margin: 0;
  font-size: 11px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--gold-deep);
}

.page-faq .resolve-card h3 {
  margin: 10px 0 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 19px;
  color: var(--ink);
}

.page-faq .resolve-card p {
  margin: 10px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--rock);
}

.page-faq .resolve-meta {
  font-size: 12.5px;
  color: var(--gold-deep);
  letter-spacing: 0.04em;
}

.page-faq .resolve-contacts {
  list-style: none;
  margin: 12px 0 0;
  padding: 0;
  border-top: 1px solid var(--line-light);
}

.page-faq .resolve-contacts li {
  padding: 10px 0;
  border-bottom: 1px solid var(--line-light);
  font-size: 14px;
  line-height: 1.6;
  color: var(--ink);
  word-break: break-word;
}

.page-faq .resolve-contacts .mono {
  display: inline-block;
  min-width: 46px;
  margin-right: 10px;
  font-size: 12px;
  color: var(--gold-deep);
}

.page-faq .resolve-foot {
  margin: 22px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--rock);
}

/* ---------- 响应式 ---------- */
@media (min-width: 720px) {
  .page-faq .cat-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .cat-card:nth-child(even) {
    transform: translateY(24px);
  }

  .page-faq .index-groups {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .hero-grid {
    grid-template-columns: 7fr 5fr;
    align-items: start;
  }

  .page-faq .hero-side {
    margin-top: 44px;
  }

  .page-faq .feedback-grid {
    align-items: start;
  }

  .page-faq .resolve-grid {
    grid-template-columns: 1fr 1fr;
  }

  .page-faq .resolve-card--human {
    transform: translateY(28px);
  }
}

@media (min-width: 1080px) {
  .page-faq .checklist {
    border-top-width: 3px;
  }

  .page-faq .check-row {
    grid-template-columns: 60px 1fr;
    gap: 24px;
    padding: 22px 0;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq * {
    transition: none !important;
  }
}

.page-faq {
  --cat: currentColor;
  --swatch-color: currentColor;
}